Conflict | Coach in the City

A model for Dealing with Difficult People – Stage 3

Sep 26, 2017 | No Comments

  You find them difficult.  You’ve tried ignoring them, but they just won’t go away.  Infact you’ve noticed that Difficult Person is becoming even more prickly than usual.  So what do you do? Stages 1 & 2 of our Dealing with Difficult People model explain the importance of first observing and understanding what might be […]

A model for Dealing With Difficult People – Stage 2 Assess Your Choices

Jul 23, 2017 | No Comments

The fun you can have with a weed! Childhood memories of  country walks flood my mind whenever I see one of these little beauties.  Folding the stem to make a trigger.  Aim.  Firing at my sister’s head.  And with any luck woodland warfare would ensue if I successfully hit my target!    But sometimes we want […]

Choose Your Intention

Jun 28, 2017 | No Comments

Can you guess from this photo what it’s going to be?   This afternoon, I’m co-presenting a session at Lloyds learning week to approximately 200 Insurance professionals.  Nicky and I are sharing our “Notice – Assess – Engage” model on How to deal with difficult people which includes a variety of strategies, tools and techniques […]